Published13 November 2026, 09:25 GMT
GPs, police and pharmacies are among UK services affected by a global outage on some Microsoft platforms.
Some GP surgeries have urged patients not to submit messages via their website while the problem remains, while several large police forces are urging members of the public to call if they want to make a report. MPs are also affected.
Microsoft has said the problem was caused by a higher-than-usual stress on its servers and that the fixes it had put in place were "not taking as expected".
Major airports and UK intelligence services have been unaffected by the outage, while a minister said officials were assessing the extent of the impact on government services.
Tim Frank, a GP in Penzance, told the BBC that they had received no emails today, and that if the problem with Microsoft's messaging platform Teams persisted, this could cause delays and affect patient care.
Practices in Hampshire and Shropshire have told patients to phone them or come into the surgery if they have an urgent need.
Microsoft scrambles to solve global outage affecting Outlook and Teams but says fixes not going 'as expected'
What we know about the global Microsoft outagePublished1 minute ago
What we know about the global Microsoft outage
A spokesperson for the National Pharmacy Association said the outage was affecting pharmacies' ability to communicate with GP practices and some patients, so "waits may be longer than normal and there may be delays to some prescriptions".
Metropolitan Police, Greater Manchester Police and North Yorkshire Police have all issued statements saying online forms may be affected by the outage. They have urged people to call 101 with time-critical but non-emergency reports.
South Wales Police and Dyfed-Powys Police have also reported similar issues and are asking people to call if they need to get in touch.
The London Ambulance Service's critical platforms do not use Microsoft so are unaffected by the outage.
Similarly, operations at Heathrow, Manchester and Stansted airports are operating as usual.
Defence minister Luke Pollard told BBC Breakfast that the government was "assessing the impact" of the outage on its systems and would issue a statement once this was completed.
A government spokesperson said it was "working closely" with Microsoft to assess "any impact on government services" by the company's outage.
It is understood that UK intelligence operations have been unaffected. While some elements of the security services use Microsoft tools, they have a separate system for secret operations.
MPs are unable to access their parliamentary accounts, however. A spokesperson said alternative arrangements were in place to allow the day's business to go ahead.
Some teachers have reported being unable to access their calendars, emails and files on cloud servers.
Throttled traffic 'just like on a motorway'
Microsoft and cyber-security experts have ruled out a cyber-attack being the cause of the outage, which has affected Outlook, Teams and Copilot.
The tech firm said a large number of its servers had become "unexpectedly available", meaning traffic was sent to the servers that remained online, putting them under strain.
"Just like on a motorway, when you block one lane, you have to put all of the excess traffic through just, say, one or two lanes," Jake Moore, a cyber-security adviser at ESET, explained.
"Everything goes and backs up. It slows down, and that's what we're seeing here."
He told BBC Radio 4's Today programme that this incident should "hammer home" the need for contingency communication networks that are "independent of others".
"Unfortunately, we just put so much emphasis on just a few providers – so when one big one like this goes down, the knock-on effects are just huge."
His sentiment was echoed by Nicky Choo, who said his cyber-security firm Mimecast used Microsoft tools but had built-in alternatives to prevent disruption.
Moore added that "good old-fashioned phone lines" seemed to be "the strongest form of communication, especially today".
Some people were initially glad to hear about the outage – especially as it has occurred just before the weekend.
Martin told the BBC that waking up to no new emails was "absolute bliss" until he realised "today is a crucial day to conclude a business deal".
Discussion